Standard Shipping: Free for orders of $60 and over. For orders under $60, a flat rate of $10 applies.
Express Shipping: $15, or free for orders of $120 and over.
We use Australia Post for all deliveries within Australia. Standard shipping typically takes 2–5 business days, depending on your location. Express shipping offers faster delivery, usually within 1–2 business days.
Please note: Delivery times are estimates and may vary due to factors beyond our control.
Returns & Refunds
We want you to be completely satisfied with your Chowie purchase. If you're not, we offer a 30-day money-back guarantee under the following conditions:
Eligibility: Returns are accepted within 30 days of purchase. All returned rolls, except one, must be in new, unused, and resale-able condition.
Process:
Contact Us: Email our customer service team at hello@chowiedog.com with your order number and reason for return.
Return Shipping: Customers are responsible for return postage costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
Inspection & Refund: Once we receive and inspect the returned items, we'll process your refund to the original payment method within 5 business days.
Please note: Original shipping charges are non-refundable.
Faulty or Defective Products
If you receive a faulty or defective product, please contact us immediately at hello@chowiedog.com. In such cases, we will cover the return postage costs and offer a replacement or full refund, in accordance with Australian Consumer Law.
Shipping & Returns Policy FAQ
Standard shipping with Australia Post typically takes 2–5 business days, depending on your location. Deliveries to remote or regional areas may take longer.
Currently, we ship only within Australia.
Yes, we offer a 30-day money-back guarantee for unused products in resale-able condition. Please refer to our Returns & Refunds policy above for details.
For change-of-mind returns, customers are responsible for return postage costs. For faulty or defective products, we will cover the return postage costs.
