Privacy Policy

Last updated: March 17, 2025

At Chowie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how you can manage your information.


1. What Information We Collect

When you shop with us, we collect some basic information to provide a smooth experience, including:

  • Personal details: Name, email, phone number, billing & shipping address.
  • Order information: What you purchase and payment details (processed securely by Shopify, we don’t store credit card information).
  • Device & browsing data: IP address, browser type, pages viewed (used for analytics and site improvements).
  • Cookies & tracking: We use cookies to personalise your experience and improve our website (see section below).

2. How We Use Your Information

We use your information to:

  • Process & deliver your orders.

  • Send important updates (like order confirmations and tracking).

  • Improve our website & customer experience.

  • Offer personalised recommendations & promotions (if you’ve opted in).

  • Comply with legal requirements.


3. How Shopify Handles Your Data

We use Shopify as our eCommerce platform. This means Shopify processes and stores your data securely. Shopify may also collect data for analytics and payment security. You can read their full policy here: Shopify’s Privacy Policy.


4. Cookies & Tracking

Like most websites, we use cookies to enhance your experience. These help with:

  • Keeping you logged in.

  • Remembering your preferences.

  • Analysing site traffic to improve our services.

You can manage or disable cookies in your browser settings, but this may impact site functionality.


5. How We Share Your Data

We only share your data when necessary, including:

  • With Shopify (to process orders and payments securely).

  • With delivery services (so your order reaches you).

  • For legal reasons (if required by law or fraud prevention).

  • With your consent (e.g., if you opt into marketing from a partner brand).

We never sell your personal data.


6. Your Rights & Data Deletion Requests

You have the right to:

  • Access & update your personal details (via your Chowie Dog account or by contacting us).

  • Opt out of marketing emails anytime (just hit ‘unsubscribe’ at the bottom of an email).

  • Request deletion of your data – Shopify handles data deletions, so reach out to us at hello@chowiedog.com, and we’ll help you with the process. Some data (like past orders) may be kept for legal reasons.


7. Data Security

Your security is important to us. While no system is 100% secure, we and Shopify use encryption and security measures to keep your information safe.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. If there are significant changes, we’ll let you know by email or through our website.

 

9. Contact Us

Got questions? Need help with your data? Reach out anytime:

Thanks for trusting us with your data! 🐶💜